"Being a teller can be very a serious and stressful position. I have found by using humor (the joke of the day) and creativity with props (when a teller is balanced they ring a bell and all the other tellers clap for them) in the everyday job gives all individuals a positive attitude and helps to increase overall team performance and cohesiveness.
"I hold a monthly group discussion to decide what special days we will celebrate for the up coming month from a list of national days. Examples are Western Day when we dressed up like cowboys and served popcorn to our customers, and National Give a Hug Day when we gave out Hershey Hugs to all our customers.
"Since implementing these ideas I have helped create a workplace that we all look forward to going to including our customers and upper management. All of these things benefit my performance as a leader by helping to keep my team members in good spirits. When they feel good about their job they are much more efficient and accurate."
Dan says: Thanks for your contribution Dawn!
About Pelleyblog. This blog covers topics of interest to managers, both new managers seeking to learn new skills and more experienced managers seeking to update their skills. We also encourage everyone to participate in the blog by commenting on any post, or by submitting your own article for posting. If you would like to know more about submitting articles or topics for consideration, click here to send me an e-mail.
Copyright © 2009 Daniel W. Pelley
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