A Quality Statement

I had occasion to read the Quality Mission Statement of a local company the other day. There were four major points:

1. Conformance with the requirements of the Quality Management System.

2. Zero defects to the customer. (Great! I was expecting that one).

3. Zero late deliveries. ( Also great; but something I don't usually see).

4. Continuously reduce the cost of quality. (How very interesting. Although I've not seen that one before, it is so appropriate to the quality mission. After all, any quality deficiency invariably costs time and money. So lets go for zero defects and zero late deliveries and do it in such a way that we save money at the same time).

About me: Dan Pelley's career experiences range from the shipping room to the boardroom and the college classroom. He has worked in companies as diverse as metal stamping, foundries, pharmaceuticals, computers and electronic components, hospitals, nursing homes, motor carriers, distribution, retailers, social services, government, quasi-government agencies, a major art museum and an airline. He shares his experiences through programs and seminars for companies in New England and through this blog.

Copyright © 2009 Daniel W. Pelley
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