That's Who I Want

Had a conversation the other day about people who are good team players. One person told us of a person he knew who was a caring helpful person with a great attitude. Whether external customers or internal associates, she would go out of her way to be as helpful as she could be. If a co-worker needed information, assistance, a favor or a ride home she was there to help. Although other associates may be ready to serve the customer now, many customers will wait to speak with her. They know she is someone who listens to them and wants to be helpful to them in any way she can.

The person telling us about this great team player summed it up by saying: "That's who I want on my team!" And I will simply say: "Me too!" And to those who aspire to customer service excellence, you know you're doing well when the customer's will wait to be served by you.

About Pelleyblog: Pelleyblog focuses on management topics for supervisors and other first-line managers. We are an extension of Dan Pelley Educational Services which conducts management development programs primarily in Connecticut (CT), Massachusetts (MA) and Rhode Island (RI), although we also serve the other New England states. Pelleyblog welcomes and looks forward to new readers from any geographic location.

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